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Frequently Asked Questions
SHIPPING & Delivery
Von Payne Spirits ships only to states where alcohol delivery is legally permitted.
We do not ship to Alabama, Alaska, Arkansas, Delaware, Hawaii, Mississippi, Rhode Island, Utah, New Hampshire, Any US Territories, or P.O. BOXES.
While we do not currently ship internationally, Von Payne Spirits is available for order in the UK via Amazon Uk - Learn More
Orders are usually processed within 1 to 5 business days before being shipped. Once the order is shipped, it should arrive within one to seven business days.*
Changes can usually be accommodated* provided your order hasn't shipped, we recommend contacting our customer support team.
Changing the shipping address once the order is in transit is not possible.
Yes! A signature and proof of age will be required for the receipt of any bottle purchase.
We do our best to ensure that each and every order is packed with the greatest care, but sometimes accidents can happen. If you received a broken or damaged item, please reach out to our retailer within 7 days of the delivery date, and provide the following information:
- The order number
- A description of the issue
- Photos of the package you received and its contents
Please hold onto your damaged or incorrect item(s) in the condition you received them (including the original packaging) so that we can process a claim and provide further instructions.
Refunds, Returns & cancellations
Refunds are available only for eligible cancellations made within the three-day window before shipment. Once an order has been processed or shipped, it is no longer eligible for cancellation or refund.
Please note that personalized items (such as engraved products), pre-orders, special releases, and seasonal products are final sale and cannot be returned or refunded.
As an alcohol product, Von Payne Spirits cannot be returned once shipped or delivered.
However, we are committed to customer satisfaction, so if you experience a problem with your order, let us know within 7 days of the delivery date by contacting our retailer.
Yes. You can cancel your order for a full refund within three days of purchase, as long as it has not yet shipped. To request a cancellation, simply contact our retailer with your order details.
Once an order has entered fulfillment and tracking information has been generated, it can no longer be canceled.
Product
Von Payne Black is a 90 proof American whiskey infused with natural black currant.
The taste profile is smooth, slightly sweet, and layered with a tart, earthy berry character.
Technically, it's both!
Von Payne Black begins with a bourbon-base, but because it is infused with natural black currant, it is classified as a whiskey.
No! Von Payne Black is infused, not flavored, with Natural Black Currant.
The black currant is naturally infused through a blending process. We do not use any artifical flavors or syrups.
Von Payne is designed with a functional metal gargoyle pour spout on top of the bottle.
To open it, remove the plastic seal, lift and remove the gargoyle topper from the neck of the bottle and remove the red silicone stopper at the base of the Gargoyle. (DO NOT THROW YOUR SILICONE STOPPERS OUT, THEY ARE NEEDED FOR STORAGE)
The spout can then be placed back securely on your bottle for use.
The bottle should be stored upright in a cool, dry place away from direct sunlight.
After use, we recomend resealing the bottle with the internal red silicone stopper to keep the bottle properly sealed between pours. Without the silicone stopper in place, the opening aeration feature on the back of the bottle can allow dust or debris to enter, which may affect the product.
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